Quality Specification And Quality Costs Information Technology Essay

Quality Specification And Quality Costs Information Technology Essay The quality specifications of a product or service derive from decisions and actions made relative to the quality of its design and the quality of its conformance to that design. Design quality refers to the inherent value of the product in the marketplace and is thus a strategic decision for the firm. These dimensions refer to the features of the product or service that relate directly to design issues. A firm designs a product or service to address the need of a particular market. A firm designs a product or service with certain performance characteristics and features based on what the intended market expects. Materials and manufacturing process attributes can greatly impact the reliability and durability of the product. Here the company attempts to design a product or service that can be produced or delivered at a reasonable cost. The serviceability of the product may have a great impact on the cost of the product or service to the customer after the initial purchase is made. It also may impact the warranty and repair cost to the firm. Aesthetics may greatly impact the desirability of the product or service, in particular consumer products. Especially when a brand name is involved, the design often represents the next generation of an ongoing stream of products and services. Consistency in the relative performance of the product compared to the state of art, for example, may have a great impact on how the quality of the product is perceived. This may be very important to the long-run success of the product or service. Conformance quality refers to the degree to which the product or service design specifications are met. The activities involved in achieving conformance are of a tactical, day-to-day nature. It should be evident that a product or service can have high design quality but low conformance quality and vice-versa. Quality at the source and Dimensions of Quality: Quality at the source is frequently discussed in the context of conformance quality. This means that the person who does the work takes responsibility for making sure that his or her output meets specifications. Where a product is involved, achieving the quality specifications is typically the responsibility of the manufacturing management; in a service firm, it is usually the responsibility of the branch operations management. Examples of this being a laser printer that meets the pages per minute and print density standards and checking account transaction in a bank are illustrated with the help of a table. Both quality of design and quality of conformance should provide products that meet the customerà ¢Ã¢â€š ¬Ã¢â€ž ¢s objectives for those products. This is often termed the productà ¢Ã¢â€š ¬Ã¢â€ž ¢s fitness for use, and it entails identifying the dimensions of the product (or service) that the customer wants (that is, the voice of the customer) and developing a quality control program to ensure that these dimensions are met. Cost of Quality: Although few can quarrel with the notion of prevention, management often needs hard numbers to determine how much prevention activities will cost. This issue was recognized by Joseph Juran, who wrote about it in 1951 in his Quality Control Handbook. Today, Cost of Quality (COQ) analyses are common in industry and constitute one of the primary functions of QC departments. These are a number of definitions and interpretations of the term cost of quality. From the puristà ¢Ã¢â€š ¬Ã¢â€ž ¢s point of view, it means all the costs attributable to the production of quality that is not 100 percent perfect. A less stringent definition considers only those costs that are the difference between what can be expected from excellent performance and the current costs that exist. A GOODYEAR ASSOCIATE INSPECTS A RADIAL TYRE AT THE SAO PAULO, BRAZIL, BEFORE MOUNTING IT ON THE WHEEL. GOODYEAR PRACTICES BOTH VISUAL AND INTERNAL INSPECTIONS OF TYRES, EVEN PULLING SOME TYRES FROM THE PRODUCTION LINE TO BE X-RAYED. QUALITY CONTROL ENGINEERS ALSO REGULARLY CUT APART RANDOMLY CHOSEN TYRES TO STUDY VARIOUS DETAILS THAT MAY EFEECT PERFORMANCE, RIDE OR SAFETY. How significant is the cost of quality? It has been estimated at between 15 and 20 percent of every sales dollar- the cost reworking, scrapping, repeated service, inspections, tests, warranties, and other quality related items. Philip Crosby states that the correct cost for a well-run quality management program should be under 2.5 percent. There are three basic assumptions justifying an analysis of the costs of quality: Failures are caused Prevention is cheaper Performance can be measured The costs of quality are generally classified into 4 types: Appraisal costs: Costs of the inspection, testing, and other tasks to ensure that the product or process is acceptable. Prevention costs: The sum of all the costs to prevent defects, such as the costs to prevent defects, such as the costs to identify the cause of defects, to implement the corrective action to eliminate the cause, to train personnel, to redesign the product or system, and to purchase new equipment and make modifications. Internal failure costs: Costs of defects incurred within the system: scrap, rework, and repair. External failure costs: Costs of defect that pass through the system: system warranty replacements, loss of customers and goodwill, handling complaints and product repair. Example: The quality cost report illustrates the type of report that might be submitted to show the various costs by categeories. Prevention is the most important influence. A rule of thumb says that for every rupee a person spends in prevention, he can save 10 rupees in failure and appraisal costs. Often increases in productivity occur as a by-product of efforts to reduce the cost of quality. A bank, for example, set out to improve quality and found out it has also boosted productivity. The bank developed these productivity measures for the loan processing area: The no. of tickets processed / Resources required The resources required are: Labor cost Computer time Ticket forms Before the quality improvement program, the productivity index was: = 0.2660 [2,080 / (Rs. 11.23 x 640 hours + Rs. 0.05 x 2,600 forms + Rs. 500 for systems costs)] Quality Cost Report CURRENT MONTHà ¢Ã¢â€š ¬Ã¢â€ž ¢S COST PERCENTAGE OF TOTAL Prevention costs Quality training Reliability consulting Pilot production runs Systems development Total production Rs. 2,000 10,000 5,000 8,000 25,000 1.3% 6.5 3.3 5.2 16.3 Appraisal costs Materials inspection Supplies inspection Reliability testing Laboratory testing Total appraisal 6,000 3,000 5,000 25,000 39,000 3.9 2.0 3.3 16.3 25.5 Internal failure costs Scrap Repair Rework Downtime Total internal failure 15,000 18,000 12,000 6,000 51,000 9.8 11.8 7.8 3.9 33.3 External failure costs Warranty costs Out of warranty repairs and replacement Customer complaints Product liability Transportation losses Total external failure 14,000 6,000 3,000 10,000 5,000 38,000 9.2 3.9 2.0 6.5 3.3 24.9 Total quality costs Rs. 1,53,000 100.0 After the quality improvement project was completed, lobor time fell to 546 hours and the number of forms rose to 2,100, for a change in the index to 0.3088, an increase in the productivity of 16 percent.

Role of Financial Institution in Economy

Role of Banks and Financial Institutions in Economy Money lending in one form or the other has evolved along with the history of the mankind. Even in the ancient times there are references to the moneylenders. Shakespeare also referred to ‘Shylocks’ who made unreasonable demands in case the loans were not repaid in time along with interest. Indian history is also replete with the instances referring to indigenous money lenders, Sahukars and Zamindars involved in the business of money lending by mortgaging the landed property of the borrowers.Towards the beginning of the twentieth century, with the onset of modern industry in the country, the need for government regulated banking system was felt. The British government began to pay attention towards the need for an organised banking sector in the country and Reserve Bank of India was set up to regulate the formal banking sector in the country. But the growth of modern banking remained slow mainly due to lack of surplus ca pital in the Indian economic system at that point of time. Modern banking institutions came up only in big cities and industrial centres.The rural areas, representing vast majority of Indian society, remained dependent on the indigenous money lenders for their credit needs. Independence of the country heralded a new era in the growth of modern banking. Many new commercial banks came up in various parts of the country. As the modern banking network grew, the government began to realise that the banking sector was catering only to the needs of the well-to-do and the capitalists. The interests of the poorer sections as well as those of the common man were being ignored. In 1969, Indian government took a historic decision to nationalise 14 biggest private commercial banks.A few more were nationalised after a couple of years. This resulted in transferring the ownership of these banks to the State and the Reserve Bank of India could then issue directions to these banks to fund the nationa l programmes, the rural sector, the plan priorities and the priority sector at differential rate of interest. This resulted in providing fillip the banking facilities to the rural areas, to the under-privileged and the downtrodden. It also resulted in financial inclusion of all categories of people in almost all the regions of the country.However, after almost two decades of bank nationalisation some new issues became contextual. The service standards of the public sector banks began to decline. Their profitability came down and the efficiency of the staff became suspect. Non-performing assets of these banks began to rise. The wheel of time had turned a full circle by early nineties and the government after the introduction of structural and economic reforms in the financial sector, allowed the setting up of new banks in the private sector. The new generation private banks have now established themselves in the system and have set new standards of service and efficiency.These banks have also given tough but healthy competition to the public sector banks. Modern Day Role Banking system and the Financial Institutions play very significant role in the economy. First and foremost is in the form of catering to the need of credit for all the sections of society. The modern economies in the world have developed primarily by making best use of the credit availability in their systems. An efficient banking system must cater to the needs of high end investors by making available high amounts of capital for big projects in the industrial, infrastructure and service sectors.At the same time, the medium and small ventures must also have credit available to them for new investment and expansion of the existing units. Rural sector in a country like India can grow only if cheaper credit is available to the farmers for their short and medium term needs. Credit availability for infrastructure sector is also extremely important. The success of any financial system can be fathome d by finding out the availability of reliable and adequate credit for infrastructure projects.Fortunately, during the past about one decade there has been increased participation of the private sector in infrastructure projects. The banks and the financial institutions also cater to another important need of the society i. e. mopping up small savings at reasonable rates with several options. The common man has the option to park his savings under a few alternatives, including the small savings schemes introduced by the government from time to time and in bank deposits in the form of savings accounts, recurring deposits and time deposits. Another option is to invest in the stocks or mutual funds.In addition to the above traditional role, the banks and the financial institutions also perform certain new-age functions which could not be thought of a couple of decades ago. The facility of internet banking enables a consumer to access and operate his bank account without actually visitin g the bank premises. The facility of ATMs and the credit/debit cards has revolutionised the choices available with the customers. The banks also serve as alternative gateways for making payments on account of income tax and online payment of various bills like the telephone, electricity and tax.The bank customers can also invest their funds in various stocks or mutual funds straight from their bank accounts. In the modern day economy, where people have no time to make these payments by standing in queue, the service provided by the banks is commendable. While the commercial banks cater to the banking needs of the people in the cities and towns, there is another category of banks that looks after the credit and banking needs of the people living in the rural areas, particularly the farmers. Regional Rural Banks (RRBs) have been sponsored by many commercial banks in several States.These banks, along with the cooperative banks, take care of the farmer-specific needs of credit and other banking facilities. Future Till a few years ago, the government largely patro-nized the small savings schemes in which not only the interest rates were higher, but the income tax rebates and incentives were also in plenty. The bank deposits, on the other hand, did not entail such benefits. As a result, the small savings were the first choice of the investors. But for the last few years the trend has been reversed. The small savings, the bank deposits and the mutual funds have een brought at par for the purpose of incentives under the income tax. Moreover, the interest rates in the small savings schemes are no longer higher than those offered by the banks. Banks today are free to determine their interest rates within the given limits prescribed by the RBI. It is now easier for the banks to open new branches. But the banking sector reforms are still not complete. A lot more is required to be done to revamp the public sector banks. Mergers and amalgamation is the next measure on the a genda of the government.The government is also preparing to disinvest some of its equity from the PSU banks. The option of allowing foreign direct investment beyond 50 per cent in the Indian banking sector has also been under consideration. Banks and financial intuitions have played major role in the economic development of the country and most of the credit- related schemes of the government to uplift the poorer and the under-privileged sections have been implemented through the banking sector. The role of the banks has been important, but it is going to be even more important in the future.

The Way Employee Union Are Organized in Malaysia

INTRODUCTION In the eye of history, Malaysian industrial relations undergo some valuable changes with the expanding European capitalism through Industrial Revolution from the early sixteenth century. Various parts of what is now Malaysia came under British rule some time during the nineteenth century. Then, the emergence of Malaysian industrial relations is also associated with immigrant laborers and British colonialism. Basically, industrial relations is known as relationship between employee, labour or employment. Industrial relations is not related to the relationships between one industry to another at all. And industrial relations in the public sector yet is referring to the relationship between the government and the public sector’s employees. The employer referred to in the public sector is the government which the employee will be under the power of them. As far as Malaysian industrial relations is concerned, the term public sector refers to the public services and to statutory authorities. Therefore, the term â€Å"public sector† refer to the federal and state government services, and to the federal and state statutory and local authorities. This government has been divided into few levels which is federal government (Ministry of Human Resource), federal statutory authorities (MARA), state statutory authorities ( Jabatan Agama Islam Johor) and also the local authorities (Majlis Daerah Segamat Selatan). We can see the differences between the public sector and those in private sector. The public sector has their own uniqueness which can be seen in few perpectives regarding to the principles underlying the systems, the parties involved, the way employees’ unions are organised, the way employees are grouped and also the machineries cater for industrial relations in the public sector. First of all, the public sector seems to be unique because of the principles underlying in industrial relations. The principles underlying in both public and private sectors are different at all. In Sec 52 of IRA stated that Parts 2, 3, 4 and 6 shall not apply to any public sectors since these parts are only been applied to the private sector. The principles involved are the trade unionism, recognition, collective bargaining and dispute settlements respectively. The trade union basically is an association or combination whether for employers and the employees too. The trade union is playing oles for protect the rights of workers by doing the collective bargaining to the employers. Before that, that particular trade union have to be recognized first to ensure that the collective bargaining may be successfully been achieved. The IRA requires that the union be recognized by the employer as the proper representative of those employees; in other words: the Act makes union recognition a ne cessary prerequisite to collective bargaining. Besides, regarding the collective bargaining, it is the principal means of improving the terms and conditions of employment of employees and thereby promoting their economic welfare. In contrast, all of these things are not applied to those public sector. And the largest employer in the public sector is represented by the federal government. Even the public sector has no collective bargaining and so on those the employer, employees and their trade unions also the government will sit together. This is based on the tripartite system which has been applied to this country. This tripartite system are made up of three parties which are the employer, employee and the government. There will be discussions made between them to resolve any disputes that arise among them This means the decision does not made by unilaterally; by the management on behalf of the employer without any interference by workers and the other parties. Next, the most unique characteristic that can be seen in Malaysian industrial relation system is the party involvement in the system. As we can see, Malaysia has allocated two areas in the employment sector, which is the public sector and private sector. It is important to differentiate between these two sectors. What is mean by the public sector actually? Public sector here refers to the Public Services as well as to Statutory Authorities. Statutory Authority in the other hand means a body established, appointed or constituted by any written law, whether federal or state, including a local authority. Thus, public sector is the largest sector in which the government acts as the employer of all civil servants. In addition, trade unions in the public sector are permitted to organize unions per ministry, department, profession or activity, as well as to join federations. Employees in statutory bodies (such as ports and the Employees' Provident Fund) are only authorized to join internal trade unions, which, in turn, may join the Civil Service Federation and the national trade union centre. Employees working for the defense sector, police force or prisons do not have the right to form or join trade unions. Then, there is no employer union in public sector as the federal, state governments and local authorities are said to act as the employer. Therefore, the government doesn’t need to form any union to represent themselves. Other than public sector, Malaysian also allocated the other areas for the servant whom is not in public sector which named private sector. This private sector servant usually involved the workers whom are working under their own employers. One of the biggest examples of jobs in this sector is from the banking sector. On the top of that, these private sectors have a little immunity that allowed the employers and the employees to form their union as the medium to protect their right. In fact, the union was also established to facilitate consultation and discussion for both sides. This is also help to communicate and understand each other well and ensure a conducive working environment as well as to avoid problem occurs. Moreover, the advantage of private sector unions is that they can carry out collective bargaining to voice their demands. The third uniqueness characteristic of public sector industrial relations in Malaysia is the ways employees are organized. What means here is the particular trade union must be representing of themselves only and not representing of the others. For example, regarding on the blue collar union and white collar union. Those in blue collar union can only represent for the blue collar union and those in white collar union can only represent for the white collar union . And the most important thing here is the employee unions in the public sector are organizing along ministry or department or occupation or statutory authority lines or local authority lines. It is because they want to determine the shape and nature of the public goods and services, which the members deliver so that workers and the communities they serve can see that the union is relevant to the needs of a changing world. It is good for the interests of all workers and the people who use their services and has a vision of the future, which ensures the centrality of unions in that future. The employees cannot join the trade union and also be an executive in another trade union. According to Oxford Dictionary, the term ministry is a government department headed by a minister. This means that a minister will heads every ministry. As in Malaysia we are headed by our respectful Prime Minister Y. A. B. DATO' SRI MOHD. NAJIB BIN TUN HAJI ABDUL RAZAK which he is also the minister in Ministry of Finance. Besides, Our Deputy Prime Minister Y. A. B. TAN SRI DATO' HAJI MUHYIDDIN BIN MOHD. YASSIN also is the minister in Ministry in Education. Examples of Ministry in Malaysia are Ministry of Human Recourse, Ministry of Education, Ministry of Defense etc. Basically we have 24 of ministry after the last reshuffle in 2009. The employee unions in the public sector are organizing by ministry because they have different services to be served for the public. For example, The Ministry of Health’s role is basically to lay the policy and the direction of health services in the country also to enforce regulations and be the regulator. The Ministry of Health does not have the same service to the other ministries like the Ministry of Higher Education. Thus, employees in the Ministry of Health cannot join the trade union of the Ministry of Higher Education. The employee unions in the public sector are also organizing by department. Every ministry will have their own departments. For example in Ministry of Defence, they have development department, administration department, policy department, national service department etc. Each department been leaded by different persons. They might be in the same ministry but they have different tasks and responsibilities to carry out but still have to communicate to each other even they are not in the same department. However, if they want to form a trade union, they must form according to their department because of their different works Next is they are organizing by occupation. If they are in the same department that does not mean that, they have the same job. For example, in Ministry of Health, they have medical department and in medical department, they have another small department, which are the development of medical department, the practise of medical department, the allied health science department, the telehealth department and the nursing department. The practise of medical department, which are the doctors, and the nursing department, which are the nurses, cannot forming the same trade union. The doctors will form their own trade union and cannot join the nurses’ trade union and vice versa. They are also organizing by statutory authority. According to Trade Union Act â€Å"statutory authority† means any authority or body established, appointed or constituted by any written law, and includes any local authority. Example of statutory authority is ATTORNEY-GENERAL'S CHAMBERS, CENTRAL BANK OF MALAYSIA, FEDERAL LAND DEVELOPMENT AUTHORITY (FELDA), NATIONAL PRODUCTIVITY CORPORATION (NPC), TELEKOM MALAYSIA BERHAD etc. They must form their own trade union and cannot join another statutory authority trade union. For example, TELEKOM MALAYSIA BERHAD workers cannot join FEDERAL LAND DEVELOPMENT AUTHORITY (FELDA) trade union because they have completely different work and an employee of a statutory authority can only join and been accepted as a member by a trade union whose membership is confined exclusively to employees of that particular statutory authority. They are also organizing by local authority. A local authority is an organization that is officially responsible for all the public services and facilities in a particular area. An employee of a local authority can only join or been accepted as a member by a trade union whose membership is confined exclusively to employees of one or more local authorities. There are four types of local government in this country who are prepared according to the hierarchy is The city also known as City Hall or the City Council, City also known as the Municipal Council, Rural areas also known as the District Council, Special area also known as the Corporation or Local Authority. Example workers in City (Municipal Council) cannot join trade union in Special area. The Fourth uniqueness characteristic of public sector industrial relations in Malaysia is the ways employees are grouped. The employees in the public sector may group themselves in union or in associations and still enjoy any of the benefits of union representation. This mean that the public workers can get any benefits of union representation even the public workers not joining the union. For the example, a teacher will get the salary increases in that year as decided by the government although the teacher is not a member of National Union of the Teaching Profession in Malaysia (NUTP). All the bargaining are discussed at the national level between the government with Congress of Employees in the Public and Civil Services (CUEPACS). Since the government is the employer of the public workers all of the decision is depends on the government budget. In contrast, in private sector, those who are not joining the trade union, thus will not get any benefits given to that particular trade union. For example, any benefits given to the Petronas Employers Union will not be given to any employers of Petronas who are not joining the trade union. Here we can see the advantages if those in the private sector are joining in the trade union since they will know their interest towards their job. They will know what their rights should get from the employers and the company itself, they can bargain more such as for the wages and also better working conditions. It is good for them to know their rights as well since they can make sure that their employer does not suppress their workers' rights. But in the same time, there will be some disadvantages to be in the private sector rather than those in public sector since the public workers may get the benefits whether ther are or they are not joining the trade union. Finally, finally yet importantly, the uniqueness of industrial relations in Malaysian public sector is the machineries that cater for industrial relation in public sector. In fact, these machineries in the public sector is unique and has no equivalent in the private sector. Thus, the following are the list of the machineries which are the first one is Salaries Commission and Salaries Committees. Then, it is followed by The Public Service Department, the Public Service Tribunal and last but not least, The Joint Councils. All these machineries have their roles in order to ensure the systematic structured in the public sector. Salaries Commission and Salaries Committees are appointed by the federal government and are necessary for the review of salaries and related conditions and these series of ad hoc commissions was kept on established since 1960s. The establishment of this commission is needed as they are also review working conditions and workers work as a whole or part of the public sector. Other than that, they are also assigned to make recommendations on those matters. In 1992 for example, the Special Committee of the Cabinet on Salaries makes the recommendations for the public sector and was known as New Remuneration Scheme and it has been renewed with the name Malaysian Remuneration Scheme in year 2002. Under this system, the employees got numbers of benefits such as paternity leave was introduced. . Thus, the reports from these two commissions will then be submitted to government and it is up to the government side, whether to accept or reject it. In fact, there is no legal obligation on the government to appoint such commissions or committees periodically, not to accept the recommendations made by them. If these recommendations submitted by them are not accepted by the government, then their recommendation will not be implemented. However, if these reports are being accepted by the government, then the recommendations will be implemented by the Public Service Department, which is also one of the important federal agencies in Malaysia. **** Next, move on the discussion on the matter of the Public Service Department (PSD) which is led by the Director General of Public Service. The PSD is organized along division lines in which there are eight divisions altogether as following divisions. The first one is recruitment division, and being followed by service division, training and career development division, wages and allowances division, pension division, negotiations division, The National Institute of Public Administration (Institut Tadbiran Awam Negara-INTAN) and finally the administration division. Each of this division has their own roles and function as for example the Service Division that formulates and implements personnel policies in the public services. These policies in addition cover such areas as the recruitment, confirmation, dismissal and re-employed of public service employees. Thus, this division also conducts all public service examinations, and it maintains the Government Staff Records Centre. Back to the main point, the Public Sector Department also acted as the human resources of the federal government and taking care only for the servant in the public sector. Besides, as being said above, the main function of PSD is to put into action on the accepted recommendations by the Salaries Commissions and Salaries Committee and thus, they are also responsible for all the implementation in the public sector includes supervise the National Joint Councils. Other than that, it is also functioned to negotiate any anomaly arising from the implementation of these recommendations with any public sector employees who is affected by it or with any organization of public sector employees whose members are affected by it. In short, the Public Service Department is responsible in initiating and also administrating personnel policies in all departments in which covered the public services employees too, from their recruitment until their retirement. ***** The Joint Councils (JCs) is machinery that is being modified from the Whitley Council machinery of the United Kingdom which was established in 1953. The Joint Councils is divided by two level which are the National Joint Councils and the Departmental Joint Councils. The National Joint Councils aim is to provide a body to establish communication through discussion between employers concerned and the government. It also constitute three councils which are one council for those in the Managerial and Professional Group and the other two councils are for employees in the Support Group. This councils are not available for Polices Forces, Armed Forces, Senior Managerial roup and public servants where the New Remuneration System (Sistem Saraan Baru-SSB) and Malaysian Remuneration System (Sistem Saraan Malaysia-SSM) does not apply. In the other side, the Department Joint Councils as well have it aim and functioned. This council provides a machinery to address any questions regarding work conditions and also obtain the views from the employees. It is also served for consultation between representatives of the ministry or department or statutory authority or local authority apprehensive and representatives of that ministry. ***** Finally, last but not least, the machinery that being use as a cater in the public sector is The Public Service Tribunal. The Public Service Tribunal was established in 1977 and it is to settle any dispute in regards to anomalies in the implementation of the recommendations by various Salaries Commission and Salaries Committees in which usually covered the issues regarding salaries and condition of service. Instead of that, any anomalies that come out will first referred to the Public Service Department (PSD). Once the Public Service Department rejected the claim, then the appeal can be made to the tribunal. The tribunal consists of a chairman and a panel of persons who have experiences and knowledge in matters of administration and was appointed by the Yang di-Pertuan Agong. However, this tribunal is being abolished in the year 2000 because the new approaches has already taken over and the new system will have a wider appeal. CONCLUSION As the conclusion, based on few perspectives that we have seen in comparing between both in public sector and private sector, the public sector seems to have their own uniqueness rather than the private sector. They are unique regarding to what has been applied to them regarding to the principles underlying the systems, the parties involved, the way employees’ unions are organised, the way employees are grouped and also the machineries cater for industrial relations in the public sector. Since the public sector have only one centered employer which is the government, thus the management of the public sector seems to be well-managed and well-organised rather than those in private sector which they have so many employers with different way of organizing their company at all. On the other hand, people works in the public sector also somehow get benefits than those working in private sector when everyone get the same things whether they are joining the trade union or not. REFERENCES )Wu Min Aun, (1982) Industrial Relations Law of Malaysia, page xviii, Heinemann Educational Books (LTD) 2)Dunston Ayadurai ,(2004) Industrial Relation in Malaysia Law and Practice, Third Edition 3)Maimunah Aminuddin,(1949), Malaysian Industrial Relations & Employment Law, Sixth Edition, page 6, Malaysia, MC GRAW HILL EDUCATION. 4)http://mgv. mim. edu. my/MMR/9004/900405. Htm retrieved june12,2011 5)http://survey07. ituc-csi. org/getcountry. php? IDCountry=MYS=EN 6) Zanko,M, (2002) ,The handbo ok of human resource management policies and practices in Asia-Pacific economies, United Kingdom, Edward Elgar Publishing. )Mumtaj Hasan, Harlida Abdul Wahab, (2003), Undang-Undang Pekerja Untuk Pengurus, Pahang, Malaysia, PTS Publication & Distributors Sdn. Bhd. 8)http://www. worldpsi. org/TemplateEn. cfm? Section=PSI_publications=2126=/ContentManagement/ContentDisplay. cfm 9)http://www. pmo. gov. my/? menu=cabinet=1797 10)http://www. mod. gov. my/ 11)2006-2007), The constitutional role of the Attorney General, Great Britain, Parliament: House of Commons: Constitutional Affairs Committee 12)http://www. moh. gov. my/ 13)http://www. malaysia-food-beverage. com/government. htm 14)http://mgv. mim. du. my/MMR/9004/900405. Htm 15)http://en. wikipedia. org/wiki/Local_government_in_Malaysia 16)Parenti, M, (2010), Democracy for the Few, Singapore, Cengage Learning. 17) 1920), National Lumberman, Commercial Journal Co. 18) http://www. unioncimb. org. my/home/news/TheFutureoftheTUMovementinMs ia-CIMBConferenceArticle. pdf 19)http://mgv. mim. edu. my/MMR/9004/900405. Htm 20)Bowling, A. , (1981), Delegation in General Practice, United Kingdom, Routledge 21)(1989), Trade Union Act 1959 and Regulations Details on Trade Union Act 1959, Amendment with Index and Cases, Kuala Lumpur, Malaysia, MDC Sdn. Bhd.

The Perceptions Of College Students About Interracial...

â€Å"THE PERCEPTIONS OF COLLEGE STUDENTS ABOUT INTERRACIAL RELATIONSHIPS† America’s population has become more diverse within the years ethnically and culturally, which created opportunities for individuals from different backgrounds to engage in more romantic relationships. In the past society followed the social norms, with accepting the racial boundaries in dating and marriage. Interracial dating has had consequences that included family rejecting and social ridicule, which is still prevalent today, just not as much. The purpose of this study was to investigate college students’ perceptions o couples engaged in interracial romantic relationship compared to college students’ perceptions of couples engaged in romantic relationships with individuals of the same race/ethnicity. Also, adult college students drawn from the graduate population of a publicly supported, historically Black university and one private, Baptist University will serve as subjects as well. The researcher of this study predicted there will be a substantial diffe rence in the perceptions of couples engaged in interracial relationships as oppose to same race relationships amongst these college students. Also stated that these differences might be affected by age, gender and education level of these participants. The college students were asked to fill out a demographic sheet asking for their age, ethnicity, gender, and educational level. Each respondent was administered a portion of the KorolewiczShow MoreRelatedIntercultural And Interracial Friendships And Cultural Relationships Essay1200 Words   |  5 Pagesintercultural and interracial friendships from a social penetration perspective. Journal of intercultural communication research, 38(2), 77-98. doi:10.1080/17475750903395408 In this article the researchers explored what the influences of culture have on self-disclosure in intercultural and interracial friendships and relationships in the United States. These friendships and relationships face obstacles and challenges. The focus on intercultural and interracial friendships and relationships has socialRead MoreIdentifying Strategies to Improve African American College Student Retention and Graduation Rates1690 Words   |  7 Pagesthe minority student is that barriers persist which continue to hinder enrollment, retention, and graduation rates in institutions of higher education. These barriers must be identified and examined and solutions offered if college completion rates are to be increased for this population. While overall college enrollment and graduation rates have risen for all minority groups, there continues to be concerns for this segment of the population, particularly for African American students. Even thoughRead MoreMixed Culture And Mixed Race Identity970 Words   |  4 Pagesglobalization and interracial relationships (Kellogg Liddell, 2012, p. 525). In Paragg’s (2017) study â€Å"What are you?†: Mixed race responses to the racial gaze on mixed race responses, the author found that many participants had a â€Å"ready† identity narrative to questions of racial identity. The study is grounded in the fact that racial gaze is (re)produced when asking the question of â€Å"what are you?† (Paragg, 2017, p. 278). Paragg’s term racial gaze refers to the external perceptions of others and theRead MoreSummary Of Rising Tide : Bear Bryant, Joe Namath1181 Words   |  5 Pageswhere Bear Bryant was announced as the new head coach of the University of Alabama. The two main characters are Joe Namath and Paul Bear Bryant. The theme of this book is about the legendary coach Paul Bryant and how he helped Joe Namath overcome the struggle of segregation on and off the football field. Considering the relationship of the athlete and coach during golden era of the game, it addresses the losses, the commitment, and the determination in becoming one of the nation s elite. Like manyRead MoreThe Issues of Race, Class, and Gender Essay1596 Words   |  7 Pagesproducing sperm? (Lorber, 1992) The article also mentioned how sports glorified men and ignored the female athlete. Only giving women 5% of television coverage opposed to men receiving 92%. Sports can trivialize women symbolically. For example, College sport teams may name the male team tigers and the womens team kittens. (Eitzen Baca Zinn, 1989). This can coincide with the males being considered strong and the women being sexual. Roles were also mentioned as societys prescriptions for thoseRead MoreCohabitation Is Defined As A Man And Woman Living1713 Words   |  7 Pagesin marriage; about one quarter to one third of cohabitations end either in marriage or dissolution of the relationship within 3 years (Jay, 2012). Further, cohabitation rates are highest for those who have not completed college, accounting for all but 12% of men and women reporting that they are living with their partners (Jay, 2012). Cohabitation and marriage are two significant decisions college students will make, but very little is known a bout what college students think about living togetherRead MoreEssay on Biracially Raised Children2156 Words   |  9 Pagespopulation which report themselves as people who have two or more races. (United States). The number of interracial couples has reached to 1.6 million, which account for almost 4 % of U.S. marriages. ( Fletcher, par. 3 ). In a melting pot country like the United States, where immigration and emigration rates are high, inter-cultural marriage has become an inevitable by- product of mobility. Interracial marriage refers to a marriage which consists of couples with two different racial backgrounds. For exampleRead MoreThe Asian American Community and the Model Minority Myth1925 Words   |  8 Pagesto the model minority myth, the Asian American community has nothing to complain about because they are doing so well. This is an incorrect statement because although we are considered to be the â€Å"racial middle† and more closely related to whites than blac ks, Asian Americans face their own set of issues and concerns in contemporary America. These issues include the model minority stereotype, ethnic enclaves, interracial marriage, juggling two cultural identities, diabetes, discrimination within an ethnicRead MoreTheatre As A Cultural Expression For Societys Theatrical Tradition1390 Words   |  6 Pagesdollars and ten Academy Awards in one year, which musical is a worldwide favorite while also being a thoughtful and sharp commentary on interaction between cultures? (Berson, 2011, pg. 155). The answer to the question is West Side Story, the musical about love and life in-between Puerto Rican and American cultures. West Side Story is just one example of a musical or play that has explored deep questions of how cultures communicate, or do not. Set in the 1950s, West Side Story tells the story of twoRead MoreThe Importance Of Racism1291 Words   |  6 Pagescan exclude necessary parties and give conversations about race a disillusioned effect with a pointless air about them. Goto sees the binary as â€Å"providing a self-protective benefit† to churches (35). She urges churches to align themselves towards compassion once more. Because religious institutions have historically benefitted from racism, this normalizes certain practices and allows whites to â€Å"protect themselves by inhibiting awareness† about racism towards their out-group (35). When considering